Contact Us

Whether you’re a buyer, seller, business owner, exporter, or first-time scrap trader, we’re here to help you move with confidence. The scrap industry can be confusing — different prices, different rules, different expectations — so having a real support team matters.
For now, all Scrap Trade Online support and business communication runs through Sands Industries, our operational partner. If you need assistance with account setup, KYC verification, B2B or B2C trade issues, or platform onboarding, just reach out.
No bots, no runaround — real people who understand scrap trading and want to help you get deals done smoothly.

Get in Touch

Head Office

Sands Industries
Unit 27/191, McCredie Avenue
Smithfield, NSW 2175
Image alt tag: Sands Industries office building in Smithfield NSW

Phone Support

📞 +61 4415 9165
📞 +61 477 123 699

We’re available Monday–Saturday for scrap trade enquiries, platform support, and business partnerships.
Long-tail keyword example: scrap trading customer support Australia.

H3: Email Support

📧 sales@sandsindustries.com.au
Expect a response within 24 hours on business days.

Additional Links

Internal Link:

For local scrap regulations and recycling guidance, visit: https://g.co/kgs/MKCYHmG

FAQs – Contact & Support

How quickly do you respond?

Most enquiries are answered within 24 hours (faster for urgent trade-related issues).

Can businesses request partnerships or integrations?

Absolutely — reach out via email, and our team will guide you through next steps.

Do you provide support for KYC issues?

Yes. If your KYC verification is stuck or rejected, we’ll walk you through document fixes.

Can I visit your office?

Yes, but by appointment only. Call ahead to schedule a visit.

Conclusion

If you need help with anything — scrap listings, KYC verification, trade protection, or platform onboarding — just reach out. We’re here to make scrap trading safer, smarter, and simpler for everyone.

👉 Ready to get started? Contact us now or open your account today.