Contact Us

We’re here to help. Get in touch with our team for support, inquiries, or partnership opportunities.

Get in Touch

Choose the best way to reach us based on your needs

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General Inquiries

For general questions, platform information, or business inquiries

info@scraptrade.com.au

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Customer Support

Need help with your account, listings, or transactions?

cs@scraptrade.com.au

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Technical Support

Platform issues, login problems, or technical assistance

techsupport@scraptrade.com.au

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Administration

Business verification, legal matters, or official correspondence

admin@scraptrade.com.au

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Marketing & Press

Media inquiries, partnerships, or marketing opportunities

marketing@scraptrade.com.au

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Platform Access

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All Contact Email Addresses

Choose the appropriate department for faster response times

General Information info@scraptrade.com.au

Customer Service cs@scraptrade.com.au

Technical Support techsupport@scraptrade.com.au

Administration admin@scraptrade.com.au

Marketing & Media marketing@scraptrade.com.au

Response Times

Email Support: We typically respond to all inquiries within 24-48 hours during business days.

Technical Issues: Urgent technical problems are prioritized and addressed as quickly as possible.

Platform Access: Our online platform is available 24/7 for trading and account management.

Note: For the fastest response, please use the appropriate email address for your inquiry type and include relevant details in your message.

Frequently Asked Questions

How quickly will I receive a response?

We aim to respond to all inquiries within 24-48 hours during business days. Urgent technical issues are prioritized and addressed as quickly as possible.

Which email should I use for account issues?

For account-related questions, login problems, or user support, please contact our customer service team at cs@scraptrade.com.au. For technical platform issues, use techsupport@scraptrade.com.au.

How do I verify my business account?

Contact our administration team at admin@scraptrade.com.au for business verification assistance. They’ll guide you through the required documentation and verification process.

Can I request a partnership or media opportunity?

Yes! Please reach out to our marketing team at marketing@scraptrade.com.au with details about your proposal. We’re always interested in strategic partnerships and media opportunities.

Is Scrap Trade Online available in my country?

Yes! Our platform is accessible globally across 12+ countries. While we’re Australian-registered, our marketplace is open to verified businesses worldwide. Contact info@scraptrade.com.au for country-specific information.

How do I report a problem with the platform?

Technical issues should be reported to techsupport@scraptrade.com.au with details about the problem, including screenshots if possible. We prioritize platform issues to ensure smooth operation.

Where can I find information about pricing and fees?

Contact info@scraptrade.com.au for detailed information about platform fees, subscription options, and pricing structures.

How do I suggest a new feature or improvement?

We love hearing from our users! Send your suggestions to info@scraptrade.com.au or cs@scraptrade.com.au. We actively consider user feedback for platform improvements.

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Still Have Questions?

We’re here to help. Choose the appropriate contact method above or email us at: